We get this question a lot. People wondering if they should replace their IVR because it is old. I generally ask a series of questions to find out how old it is and why they need a new IVR. So let’s run through the discovery and talk about what the answers mean.
How old is your IVR?
This in and of itself isn’t a great question, but it helps put the conversation into perspective. A better question: “Is there a compelling business driver for replacing your IVR?” [Read more…]