The Forty 7 Ronin consultants offer in-depth knowledge of the IVR industry combined with a wide variety of skill sets. Read bios of our team members and connect on LinkedIn or via email.
Seth has a successful track record in project managing system enhancements throughout all phases of the project life cycle. He has a proven ability to drive success in a cross-functional environment, achieving results that meet the customer’s needs along with the cost and timeframe requirements of the company. Read More »
Michael has over 20 years of customer service experience. He specializes in relationship-based environments with hands-on solutions management, to increase company productivity and profitably utilizing business process re-engineering and process efficiency training. He has designed IVR call flows from customer requirements, implemented test cases, and assisted with QA testing efforts. Read More »
Ken has over 25 years of experience in Project Management, Information Technology and Contact Center. He has a breadth and depth of knowledge in all aspects of Contact Center…Read more »
Katie is an extremely driven and organized person with the ability to meet or exceed company goals. She is proficient with Microsoft Office Suite -Word, Excel, PowerPoint, Access, Sage50, OROS, and Prezi. Katie has experience in communications and customer service that allows her be effective in ….Read more »
As a professional engineer, J.T. began developing web applications for businesses in 1995. Starting in 1996, he became a full-stack engineer by adding Linux and database skills to his repertoire. Over the course of the past few decades, J.T. has kept up with the advancements and evolutions of technology to become a ….Read more »
Lyn has over 37 years of project/people management experience in the information technology industry. His knowledge of voice and data systems combined with a focus on business requirements, process methodology, and client relationship building, ensures that the solution fits the needs of his client’s business. ….Read more »