Decades of IVR, Speech Recognition, and Call Center Expertise in Your Corner
Our accomplished team of senior IVR and call center experts know how to design, deploy, and optimize highly effective Integrated Voice Response (IVR) systems that meet client business goals. Our team has provided speech recognition tuning, VUI design, IVR development, reporting, analytics, and IVR migration for a wide variety of IVR systems, ranging in size from hosted small business applications to the largest call center systems.
We invite you to meet our team below.
As a Solutions Engineer, Doug has over 25 years of experience in the information technology industry. His knowledge of programming and data systems, combined with a focus on client relationships, ensures the solution fits the needs of his client’s business. Read More »
As a VUI Designer, Mark has over 20 years of experience in the information technology industry. His knowledge of voice and data systems, combined with a focus on business requirements and client relationships ensures the solution fits the needs of his client’s business. Read More »
Seth has a successful track record in project managing system enhancements throughout all phases of the project life cycle. He has a proven ability to achieve results that meet the customer’s needs along with the cost and timeframe requirements of the company. Read More »
Consulting Team Members
As a results-driven, experienced sales account representative, Michael E. Davis has spent more than two decades providing personalized service to clients in a variety of highly competitive business markets. In recent years, Michael has shifted his sales focus to delivering customers high-tech …Read more »
As a professional engineer, J.T. began developing web applications for businesses in 1995. Starting in 1996, he became a full-stack engineer by adding Linux and database skills to his repertoire. Over the course of the past few decades, J.T. has kept up with the advancements and evolutions …Read more »
Lyn has over 37 years of project/people management experience in the information technology industry. His knowledge of voice and data systems combined with a focus on business requirements, process methodology, and client relationship building, ensures that the solution fits … Read more »
Nick is a Certified Agile ScrumMaster committed to forging strong relationships, building effective teams, and maximizing customer satisfaction. Nick possesses a wide array of skills and operational experience. Having worked projects in Europe, Asia, and Africa, he is an expert at … Read more »
Katie is an extremely driven and organized person with the ability to meet or exceed company goals. She is proficient with Microsoft Office Suite -Word, Excel, PowerPoint, Access, Sage50, OROS, and Prezi. Katie has experience in communications and customer service that allows her be effective in …Read more »
Elle has over 5 years of experience in the information technology field, filling various roles and across various industries. She has full Software Development Life Cycle experience and is fluent in PHP, Java, and various Web frameworks. Read More »
As a User Interaction Expert for the Spanish speaking community, Edgar has more than 18 years of experience working in different countries. He combines deep cultural knowledge with solid interaction design principles. Edgar has worked in designing, developing and … Read More »
As a Solutions Engineer, Christopher has over 15 years of software development experience within a wide number of industries, with a proven track record in Java and Agile development methodologies. He is passionate about Agile development … Read More »
Keegan has significantly contributed to the direct success of numerous speech and IVR projects. His knowledge of systems & server interaction has led to the deployment of internal tolls, IVR projects for customers, & the enhancement of business processes.
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Don has over 28 years of experience in the information technology industry, with 19 of those years in IVR development and support. He is especially resourceful at diagnosing difficult problems and integrating applications with a variety of back-end technologies … Read More »
Nathan has over 15 years of experience in the business world, 10 years in Operations Management and Analysis, and the last 5 in Information Technology. He’s spent the last 4 years performing data analysis, and out of the box solutions in support of … Read more »
As a VUI Designer, Sean has nine years of industry experience. Having worked and studied abroad for almost 10 years, he has a well-developed understanding of language and communication. As a designer, Sean’s main concerns are creating robust… Read More »