Forty 7 Ronin brings its decades of collective Integrated Voice Response (IVR) experience to deliver IVR consulting services that boost your business performance and customer experience.
Your IVR is an important customer-facing front-end of the call center, impacting call center operations, call center performance, and customer experience. Our mission is to apply our extensive expertise to design, develop, and optimize IVR systems to meet your specific business goals. Whether you’re looking to launch a new IVR system or improve the performance of an existing, operational system, we offer a portfolio of IVR consulting services to accomplish your requirements.
How are Forty 7 Ronin services different?
Have you ever worked with a vendor that claims to have a great methodology? But you discover that they just took your Visio diagrams, converted them to a Word document, and changed a few prompts. And then they show you your new design and their great methodology. You’re thinking to yourself, “I could have done that…” Contrast this with the Forty 7 Ronin services.
Forty 7 Ronin services have incorporated mainstream industry standards and leading methodologies into our practice for the speech industry. All of our consultants are ITIL Certified, have extensive training in Six Sigma and ISO, and have worked in the Big 5 consulting companies with clients on business optimization and strategic guidance.
We utilize industry recognized development standards including Function Point Analysis, Unified Modeling Language and User Experience Design. We use reusable code templates based on field tested and proven designs. This is not just “Buzzword Bingo.” We have been calibrating our function point model in the speech industry for 10 years. We have successfully used UML in the speech industry, allowing us to model your entire system in one place, to include the IVR, the database and the web services and how they interact. This eliminates the need for chasing three to five different documents.