No IVR implementation can be successful until you can show measurable results. Does your current IVR reporting measure the success criteria for the project? Many times the answer is “kind of.”
The Forty 7 Ronin work with you to understand the success criteria that will show you meeting your goals. We then craft a plan to enhance your current environment. Our goal is to give you the reporting needed to establish the baseline against the success criteria that measure your goals. If you cannot measure it, you cannot change it and expect to reach your goals.
After your systems are giving you the information you need to make informed decisions, you now have a “needle” that you can watch move with improvement. And we work with you to design an application that will move you towards your desired results.
Embracing the best of Agile methodology, we collaborate with your team to review, rationalize and refine the design in an iterative fashion. This way your team, the experts on your business, has direct input into the end result. And that end results is a design whose sole purpose is to move the needle.
Development follows a similar philosophy. The first step is to have clearly established success criteria and a design well purposed towards those success criteria. Then, the developers can build an application that produces the KPIs that will map directly into the success criteria. And this allows reporting to show the goals being met. We do this in an iterative fashion, making changes and measuring the success of those changes against your baseline.