24 / 7 Customer Service through localized chat bot interactions
According to an MIT global survey, “Businesses win big when they deploy AI to handle simple, repetitive tasks, saving human resources for more complicated or emotional customer needs,” said Merijn te Booij, chief marketing officer for Genesys. “Pairing automation and machine learning with live agents leads to happier customers, more satisfied employees and – not to mention— financial rewards.” This is why getting started with chatbots is cruciail to businesses that value their customer service. Some of the benefits include –
Our team of chatbot development experts can help your call center extend automated support and handle customer interactions in a most cost effective manner. All of our solutions are backed by dedicated engineers who offer local US based support for all of your customer interaction needs.
Channels your customers prefer
Our chatbot solutions are responsive, so customers can get access to the answers they need on desktop, table, and mobile browsers.
Identinfy past problems with Machine Learning
As your customers come with new issues, its now possible to capture those interactions and use the information to address customers quicker.
Automate redundant Processes
Save your agents for handling the more complex problems. Utilize FAQ chatbot templates to quickly answer customer questions that don’t require the services of an agent