As any manager knows, customer interactions are key to a business’ success. The question then becomes: Do you know if your team is missing out on crucial customer interactions? Often times, though poorly managed reporting, managers aren’t aware of the various tools available to help build out your customer service environment. Learn how Forty 7 ronin’s small business services help empower your team with new webchat, email, phone, and SMS channels for growing contact centers.
1.Scaled Service through cloud IVRs
Previously, IVRs were generally considered options for only large enterprises with a mature infrastructure and staff to handle this voice technology offering. With the rise of cloud computing, and advances in technology, the options for voice, chat and email self-service have exploded. Today it’s easier than ever to implement cloud based contact center options throughout your business, regardless of size or IT infrastructure. We have a solution to fit your needs.
- CX Reporting Curated For Results
Having real time and reliable information is critical for business operations of any size, being able to take those reports and quickly identify the information that matters. When your reports are relevant and KPIs are curated for the results that matter most, your team is empowered to make more practical and impactful decisions.
- Canned reports that are meaningful
- Third party app ecosystem for enhanced reporting
- Ad Hoc custom reporting
- Omnichannel Team Communication
Team communication is a crucial building block for contact centers of any size. Genesys‘ Purecloud dashboard is built for all in one integration of chat, email, phone, and SMS channels. This means we have the small business services that allow your team spends less time going back and forth from different mediums of communication, and spends more time getting customers the help they need.