Genesys Reporting: What You Don’t Know Can Hurt You
How to Reap the Benefits of Effective Reporting and Analytics
Your organization has made a significant investment in the best customer engagement platform. Your channels are integrated, and your workforce is primed for top performance.
But many contact centers under-utilize their analysis/reporting tools and fail to get the full value out of their systems. Smart companies from almost every industry have made an important commitment to utilize the Genesys Customer Experience (CX platform) but have still failed to achieve the type of results they originally hoped for – partially due to a failure to extend and take advantage of the reporting and analytics tools that came with their systems.
Download this complimentary whitepaper to learn more about the benefits of effective Genesys reporting and how this capability can enhance your contact center operations.
- The 7 benefits of effective Genesys reporting
- What and how you should measure, including real-time, operational, and BI metrics
- The 4 general Genesys reporting categories
- Elements of an effective reporting solution
- Three keys to Genesys reporting success