Four Great Resources to Boost Your CX Performance!
The stakes in business are high and delivering great customer experience (CX) requires innovation, delivered at speed, across all channels, including IVR, web, chat and email. The Genesys Contact Center Success Kit from Forty 7 Ronin will show you how to do all this with four great assets.
- Genesys Reporting: What You Don’t Know Can Hurt You – this informative whitepaper will help you boost your reporting and analytics with the right benchmarks and monitoring system. Similarly, you will also learn more about how this capability can enhance your contact center operations.
- Genesys Professional Services Brochure – this resource covers how to leverage best practices in the areas of VUI design, speech recognition tuning, as well as IVR testing, and more.
- Five Keys to Improve Your IVR Performance – This was written by IVR and contact center experts. Therefore, this paper covers important areas like: how small adjustments to your IVR can have a meaningful impact to your customers; and the steps required to improve performance, such as performing a system review, increasing data collection and deeper analysis.
- JumpStart for Genesys – Genesys partners can benefit greatly from the powerful omnichannel customer engagement platform. Similarly, this is achieved by gaining rapid time-to-productivity for their Genesys PureEngage or PureConnect lab environment
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