Forty 7 Ronin brings its decades of collective Integrated Voice Response (IVR) experience to deliver IVR consulting services that boost your business performance and customer experience. Learn about how our industry leading IVR implementation, virtual contact center systems, and computer telephony integration. In Addition, discover our robust reporting and analytics services, as well as IVR tuning and transcription.
Your IVR is an important customer-facing front-end of the call center, impacting call center operations, call center performance, and customer experience. In summary, our mission is to apply our extensive expertise to design, develop, and optimize your computer telephony integration while your specific business goals. Whether you’re looking to launch a new IVR system or improve the performance of an existing, operational system, we offer a portfolio of IVR consulting services to accomplish your requirements.
Forty 7 Ronin uses a VUI design approach that blends the caller’s experience with your business goals. Similarly, we create functional and efficient designs to achieve business objectives.
Contact Center Development
Forty 7 Ronin leverages its extensive IVR experience to deliver high performance CX systems. furthermore, including competitive analysis, Greenfield development, call flows, estimating, equipment specs, and implementation.
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IVR Performance Tuning
IVR performance tuning is a fast and efficient way to boost operational performance, increase customer satisfaction, enhance the longevity of your current IVR system, and achieve rapid ROI.
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Reporting & Analytics
No contact center implementation can be successful until you can show measurable results. Our experts develop reporting and analytics for your company to help ensure your success both today and into the future.
Legacy System Migration
Hosted IVR Solutions
Premise based solutions can be costly and require hardware plus a skilled team to manage the IVR software and infrastructure. Hosted IVR solutions can be a simple, fast, and effective solution.
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How are Forty 7 Ronin services different?
Have you ever worked with a vendor that claims to have a great methodology? But you discover that they just took your Visio diagrams, converted them to a Word document, and changed a few prompts. In addition, we then they show you your new design and their great methodology. You’re thinking to yourself, “I could have done that…” Contrast this with the Forty 7 Ronin services.
Forty 7 Ronin services have incorporated industry best practices and leading methodologies into our practice for the speech industry. Also, all of our consultants are ITIL Certified, have extensive training in Six Sigma and ISO, and have worked in the Big 5 consulting companies with clients on business optimization and strategic guidance.
We utilize industry recognized development standards including Function Point Analysis, Unified Modeling Language and User Experience Design. We use reusable code templates based on field tested and proven designs. This is not just “Buzzword Bingo.” We have been calibrating our function point model in the speech industry for 10 years. We have successfully used UML in the speech industry, allowing us to model your entire system in one place. Therefore, we include the IVR, the database and the web services and how they interact. This eliminates the need for chasing three to five different documents.