Genesys is a complex system, but it is also the pulse of your contact center. That means when making changes in your test lab environment, it’s crucial to make sure your deployment keeps things stable. Many companies trust their engineers to push changes that can make or break your customer experience, but developing a working proof of concept beforehand can save your company from a lot of headaches when things go wrong. This is where contact center test labs come in handy.
When implementing new changes into your Genesys environment, it’s crucial that the deployment works across the many different versions of Genesys. Developers can be quick to assume that just because their integrations functioned in Genesys 8.5, this means things can be easily translated to version 9. That is often not the case, and having a test lab will allow your contact center to make sure your systems are working in every version of Genesys.
When operating in your production environment, there are often errors that arise, ones that you need to replicate for testing purposes, but can’t test as it will hurt the customer experience inside of the live system. This is where a test lab can save your devops team a lot of trouble, allowing them to recreate, resolve, and test the error without affecting the customer’s live environment.
Not Making Changes In The Customer Environment
The value in testing integrations, applications, and patches inside of a lab environment comes from not affecting the customer experience while implementing changes. Similarly, you’re not introducing errors and complications inside of a live environment. This will empower your devops team with the confidence that their applications and integrations will work right the first time.
It’s easy to see the benefits of the test environment for your Genesys contact center. What’s even better, is just how easy it is to get started with Forty 7 Ronin. Learn more about how we can easily set up test labs for your contact center by reading our brochure today.