Forty 7 Ronin

Genesys Contact Center Consulting

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Professional Services for Genesys
PureEngage and PureEngage Cloud

Professional Services for Genesys
PureEngage and PureEngage Cloud

Contact Center Automation

Transforming Customer Experience with Multi-Channel Services

Transform your customer experience with Forty 7 Ronin’s Genesys PureEngage and PureEngage Cloud expertise

genesys pureengagePlace your company at the forefront of today’s demanding customer experience (CX) trends through omnichannel innovation delivered at speed. Forty 7 Ronin’s Genesys PureEngage™ and PureEngage Cloud Professional Services team are experts covering the entire range of Genesys requirements. We are seasoned, efficient, cost-effective, and results-driven.

Specifically, we provide full-stack development, optimization, automation, testing, reporting and training assistance across all channels, including voice, web, chat, SMS and email. We help you leverage your Genesys environment to not only meet — but exceed — the CX expectations required to outpace your competition.

Services for PureEngage and PureEngage Cloud

Contact Center Automation and Optimization

Multi-channel Contact Center Integration

Deployment, Routing and Provisioning

Customer Data Integration

Legacy Application Migration

Full Scope Reporting

VUI Design

Speech Recognition Tuning

Contact Center Testing

Training

Managed Services and Support

Genesys Partner Enablement –JumpStart Program

Forty 7 Ronin’s Services for Genesys PureEngage and PureEngage Cloud Environments

Contact Center Automation and Optimization

Deliver the near real-time communication your customers demand and solve their toughest challenges. Similarly, we deploy your pre-tested, stable solution at a significantly lower cost without sacrificing speed and efficiency. Furthermore, we create an effective omnichannel experience that leads to happy customers and an improved bottom line.

Multi-channel Contact Center Integration

Forty 7 Ronin offers eServices to ensure that your customers can access support in the manner that is most comfortable for them, including chat, email, and SMS, and outbound integration to proactively notify customers of important events. Furthermore, when implemented strategically. Therefore, new channels can support the overall mission with special data added and all the extras to support advanced detailed reporting – creating a true omnichannel customer experience.

Deployment, Routing and Provisioning

Forty 7 Ronin utilizes Genesys Designer to craft routing and IVR applications that enable you to deploy your contact center operations fully, either in the cloud, or in a hybrid model. As Genesys experts, we have extensive expertise in routing strategies, configuration and integration to third-party CRM systems (Salesforce.com, Microsoft Dynamics, etc.) for voice, chat SMS, and email.

Customer Data Integration

Furthermore, the data in your CRM, ERP, billing, and other systems can be a valuable resource for improving customer experience. Existing data stores, when properly integrated , and offered in real-time, can give voice, omnichannel and agent-based systems the ability to provide prompts that are more customized and personalized, based on previous customer multi-channel interactions. Our integration expertise spans every type of third-party system.

Legacy Application Migration

Forty 7 Ronin will transfer your existing legacy applications to the Genesys PureEngage or PureEngage Cloud platform using cutting-edge technology to create standards-based solutions. With our deep experience in contact center technologies, we will capture and map your existing call routing algorithms (“as is” functionality) and help you create the desired end state. We can create parity with call routing and IVR functionality to create a flexible environment where you can make changes, freshen up the user experience or add self-service and reporting capabilities to enhance the performance. Most important, we will do this in a manner that allows agents to perform their jobs with minimal training and little or no disruption to business operations.

Full Scope Reporting

Forty 7 Ronin offers four major types of advanced reporting services for PureEngage and PureEngage Cloud.

  • Real-time alerts let you know when something in the contact center needs immediate attention.
  • Operational reports are designed to help you keep a handle on the daily operations of your contact center, not only to improve future performance but, also to help spot problem areas before they negatively impact overall performance.
  • Dashboards or similarly, wallboards summarize the data in real-time, operational or business intelligence reporting.
  • Similarly, we also offer customized reporting when standard report templates do not meet the needs of your specific circumstances.

VUI Design

Our 6-phase process provides you with functional and efficient designs tailored to your unique business needs Including:

  1. Investigation/Discovery
  2. Statement of Requirements as well as Scope of Work
  3. Usability Testing
  4. Design Strategy and Sample Dialogs
  5. Detailed Design
  6. Implementation

Speech Recognition Tuning

We can keep your existing Genesys system running efficiently through cost-effective, fast-cycle or full-scope options including:

  • Design a speech recognition system that meets your specific environment and needs.
  • Install and set up your speech recognition capability.
  • Provide support to get started with your speech system.
  • Tune your implementation to meet your unique speech recognition needs.
  • Offer supplemental education via our Grammar Development Course.

Contact Center Testing

Once your Genesys platform is built, we can help you test your platform to ensure that you can continually optimize your CX operations. Therefore, our proven, cost-effective automated testing methods ensure much greater levels of accuracy, as well as more rapid improvement and error resolution. Furthermore,  test multiple call scenarios to mimic live customer experiences and make adjustments as needed to ensure your system is ready to deliver brand-building CX and superior service.

Testing services include:

  • Load testing
  • Environmental testing
  • Test scripting
  • Database testing
  • Voice quality as well as voice biometrics testing

IVR Training

Also, Forty 7 Ronin provides training courses and certifications that meet the unique needs of modern businesses, including classroom courses, onside instruction, and online classes. Basically, we don’t rely on generic simulations to train your team. Instead, we use real-world examples gleaned from decades working in the field of IVR and contact center solutions. Similarly, we can also customize courses and scenarios that meet the specific requirements of your business.

Managed Services and Support

Basically, great contact center and IVR operations require reliability and efficiency. Similarly, We leverage our monthly managed services or as-needed support to monitor and manage your Genesys PureEngage solution. Forty 7 Ronin offers detailed service level agreements, guaranteed uptime and 24/7 monitoring, including:

Testing services include:

  • Incident Management as well as Break-fix
  • Root Cause Analysis
  • Software Updates and also Maintenance
  • Effective Communication
  • Follow-Up

Genesys Partner Enablement –JumpStart Program

In conclusion, Forty 7 Ronin offers highly-experienced developer support to help your business set up a working Genesys lab environment to test your applications for Genesys integration. Similarly, we set up and also host your lab, allowing you to solve product issues as well as, practice for certification testing, and more. Furthermore, You’ll get to market faster with optimized CX, all at a lower cost than other partner-enablement methods.

Genesys Services

Genesys Services
  • PureEngage
  • PureEngage Cloud
  • Reporting and Analytics

Boost your Genesys PureEngage Performance
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Professional Services for Genesys Environments

customer self-service - genesys contact center solutionsForty 7 Ronin provides IVR/VUI development and optimization services for Genesys Environments, including full-stack development, optimization, testing and training assistance Download now

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Professional Services For Genesys PureEngage Cloud

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Our Partners

Forty 7 Ronin provides advanced consulting expertise in contact center automation for the Genesys environment. Learn more about our partners and technologies. More »

Meet Our Team

Meet the Forty 7 Ronin consulting team. View our bios, specialties and certifications and connect with us via email or on LinkedIn. More »

Contact

Forty 7 Ronin
3578 Hartsel Dr, Ste E #245
Colorado Springs, CO 80920 USA
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