Decades of IVR, Speech Recognition, and Call Center Expertise in Your Corner
Our accomplished team of senior IVR and call center experts know how to design, deploy, and optimize highly effective Integrated Voice Response (IVR) systems that meet client business goals. Our team has provided speech recognition tuning, VUI design, IVR development, reporting, analytics, and IVR migration for a wide variety of IVR systems, ranging in size from hosted small business applications to the largest call center systems.
We invite you to meet our team below.
As a VUI Designer, Mark has over 20 years of experience in the information technology industry. His knowledge of voice and data systems, combined with a focus on business requirements and client relationships ensures the solution fits the needs of his client’s business. Read More »
As a Solutions Engineer, Doug has over 25 years of experience in the information technology industry. His knowledge of programming and data systems, combined with a focus on client relationships, ensures the solution fits the needs of his client’s business. Read More »
Seth has a successful track record in project managing system enhancements throughout all phases of the project life cycle. He has a proven ability to achieve results that meet the customer’s needs along with the cost and timeframe requirements of the company. Read More »
Consulting Team Members
With more than 15 years of experience in information technology and a background serving in both database administration and development roles, Teisha brings to the table a unique understanding of the challenges today’s technology teams are facing …Read more »
As a results-driven, experienced sales account representative, Michael E. Davis has spent more than two decades providing personalized service to clients in a variety of highly competitive business markets. In recent years, Michael has shifted his sales focus to delivering customers high-tech …Read more »
As a professional engineer, J.T. began developing web applications for businesses in 1995. Starting in 1996, he became a full-stack engineer by adding Linux and database skills to his repertoire. Over the course of the past few decades, J.T. has kept up with the advancements and evolutions …Read more »
As a System Administrator, Michael Taylor has over 8 years of experience in the information technology industry. His variety of experiences, from defense systems to large corporate environments, has made him a versatile and capable technologist … Read more »
Katie is an extremely driven and organized person with the ability to meet or exceed company goals. She is proficient with Microsoft Office Suite -Word, Excel, PowerPoint, Access, Sage50, OROS, and Prezi. Katie has experience in communications and customer service that allows her be effective in …Read more »
Elle has over 5 years of experience in the information technology field, filling various roles and across various industries. She has full Software Development Life Cycle experience and is fluent in PHP, Java, and various Web frameworks. Read More »
As a User Interaction Expert for the Spanish speaking community, Edgar has more than 18 years of experience working in different countries. He combines deep cultural knowledge with solid interaction design principles. Edgar has worked in designing, developing and … Read More »
As a VUI Designer, Sean has nine years of industry experience. Having worked and studied abroad for almost 10 years, he has a well-developed understanding of language and communication. As a designer, Sean’s main concerns are creating robust… Read More »