Customized contact center development strategies for enterprise call centers.
IVR and telephony can be an IT department’s most complex systems. That’s why Forty 7 Ronin provides a range of contact center consulting, legacy migration services, and IVR development services to help you overcome the challenges.
We have designed and implemented a wide array of customer communication applications across numerous industries to meet a variety of specialized needs. Similarly, our expert Genesys consultants can help identify, design and implement the automated call solution that is best for your business. We deliver exceptional value to our clients through providing industry leading customer experience applications, IVR technologies, and professional services.
IVR Development Capabilities
From the ground up we work with you to create the solution that best fits your needs and provides the caller with a positive experience. Our consultants will walk you through the entire process from needs analysis to final delivery.
We determine the IVR functionality needed so we can develop the IVR flows that best suit each circumstance, or do you need something simple? Possibly, does the business require a modern, fully interactive, self-service IVR with personalized options? Either way, our goal is to provide you with the most effective and cost-efficient solution.
Our team will perform the discovery and analysis to understand what your competitors are doing. Therefore, we then use this competitive intelligence to design a better experience for your customers.
Customer Centered Design
Early stage call flows help with requirements discovery and project scope. We start with a basic IVR design so you fully understand the process and can make course corrections early.
Our experienced consultants utilize Function Point Analysis to precisely estimate development scope and costs, based on the complexity of your solution. This gives you a clear and early understanding of what the costs will be for your project.
We use integrated UML modeling tools to build all of your call flows, and studio scripts. Furthermore, his means that one small change will not trigger hours of re-work. Afterwards, you will have call flow diagrams and matching studio scripts.
Based on the design and expected call volume, we can help you specify the right hardware and sizing for your application. Alternatively, we offer hosted solutions that work with your existing phone system so you don’t have to buy, install, and maintain equipment.
The Forty 7 Ronin team uses agile project management methodology for the development of your IVR solution. This is because, small teams work faster and tighter and we focus on delivering working software every two weeks. We will also demo the software so you can experience the results of each development iteration.
Similarly, we offer multiple types of testing, including Quality Assurance (QA) testing and assistance with User Acceptance Testing (UAT). We can also provide Automated Load and Functional testing.
Post Launch Support
With Forty 7 Ronin, you always have options! We offer full service agreements including business class support and 24/7 support. If you would rather provide support with your own in-house team, we can provide full documentation to ease the transition.
Project Transparency. We engage our customers in every step of the process, providing full visibility to activities, weekly project burn downs and status updates. In conclusion, our mission is to keep you fully informed at every stage, and happy with the outcome.