As a Voice Solutions Consultant, Michael has over 8 years of experience in the information technology industry. His variety of experiences working in large corporate environments, using a variety of both legacy and cutting edge technologies, has made him a versatile and capable technologist.
Michael has successfully worked on various projects, and has managed large and complex IT systems. These include:
- For a state run retirement benefit company, Mike documented the legacy IVR Menu Builder App for Echopass using Genesys Whiteboard and Visio.
- For a mid-sized banking institution, Mike developed IVR call flows using Genesys Composer, also he updated design documents using Genesys Whiteboard, and conduced Client review sessions to insure the designs matched the Client’s new business call flow requirements.
- For a national green energy company, Mike performed as Technical lead to create an Outbound automated dialing project build on the Genesys platform. Served as technical liaison between the end customer and various solution architects to develop requirements and Technical Design Document.
- VUI Designer/IVR Developer for a bake-off proof of concept demonstration: Designed and created call flows in Tropo (cloud based solution) which allows the user to call and choose a language, enter their zip code, and retrieve the weather report. Then demonstrated how the same activity could be performed using Genesys Designer.
- For a payment technology solutions company, Mike served as a Genesys 7.6 and 8.1 Administrator. Creating change requests, processing and implementing system changes and responding to emergency high priority issues.
As a Voice Solution Consultant, Michael can communicate and partner with people from both technical and non-technical backgrounds. Enabling his clients to navigate heavily complex projects, meet business drivers, achieve project goals and timelines.
Connect With Me
- 8 years in the information technology industry.
- Information systems management.
- IVR design and development.
- Genesys Administrator
- Genesys Composer
- Genesys Designer
- Genesys Provisioning
- Edify IVR Development
- Aspect CXP (Formally Voxeo)
- Tropo Hosted IVR
- Active Directory System Administrator
- Visual Basic Application Development
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- CompTIA Server+