In the past offer omnichannel (Or multi channel ) interactions was only implemented in enterprise environments that screened thousands of customer interactions a day. With improvements in modern cloud and real-time reporting technologies, this is no longer the case.
With an ever growing competitive customer service market, it’s important to be able to assure your customers that you can handle their needs effectively and efficiently. Easy to use, 24/7, comfortable interactions are keys to CX success for 2019.
How do I know what platform to use?
While there are dozens of options to pick from when choosing a contact center solutions for your business, there some key tools and features you will want to make sure your team has available for 2019.