How Can You Develop an Innovative Customer Experience to Keep Buyers Coming Back?
The difference between success and failure is not just in how good you are at selling new customers. The most profitable companies have learned how to keep the customers they have happy and coming back. Here are a few insights you can use to immediately. Begin developing an innovative customer experience (CX) and interactive voice response (IVR) strategy. Because of this, Forty 7 Ronin can help you learn about IVR capabilities and call center management.
Understand that Every Customer Has High Expectations
If you think your customer base is exempt from this new era of high customer service expectations, you need to read the next few stats, because they are critical to the future of your business. As Elizabeth Magill, Senior Director of Product Marketing at CX company Cyara reported in a recent online event: 86% of today’s buyers will pay more for better customer experience. And a Price Waterhouse Coopers report stated that customers will demand near-perfect execution in the next few years. Service is the value and service is the differentiator.