Ease of use vs security
Cloud computing has become a way of life for many companies. If you want to offload the responsibility of taking care of a server farm. This usually leads to great cost savings in the form of less capital expense in buying and upgrading servers. Which also means, fewer people needed on-hand to manage those servers, and a decrease in costly downtime when hardware fails at your contact center. However, using “the cloud” can also be stated as “using someone else’s computers”. Some questions to ask a vendor when using their computers to store your data. One of the key questions is “How secure is the platform?”. If your company is dealing with sensitive data (HIPAA , PCI/DSS , financial information, SSN, etc.), then the security questions become even more important. Similarly, you have to choose a cloud vendor that is certified to handle and manage your specific data sets.