Ease of use vs security
Cloud computing has become a way of life for many companies. If you want to offload the responsibility of taking care of a server farm. This usually leads to great cost savings in the form of less capital expense in buying and upgrading servers. Which also means, fewer people needed on-hand to manage those servers, and a decrease in costly downtime when hardware fails at your contact center. However, using “the cloud” can also be stated as “using someone else’s computers”. Consider these factors before looking into your next IVR replacement or migration. Some questions to ask a vendor when using their computers to store your data. One of the key questions is “How secure is the platform?”. If your company is dealing with sensitive data (HIPAA , PCI/DSS , financial information, SSN, etc.), then the security questions become even more important.
Similarly, you have to choose a cloud vendor that is certified to handle and manage your specific data sets.