Your organization has made a significant investment in the best customer engagement platform. Your channels are integrated, and your workforce is primed for top performance. However, many contact centers under-utilize their analysis/reporting tools and fail to get the full value out of their systems.
Smart companies from almost every industry have made an important commitment to utilize the Genesys Customer Experience (CX platform) but have still failed to achieve the type of results they originally hoped for – partially due to a failure to extend and take advantage of the reporting and analytics tools that came with their systems. [Read more…]