Learn from our managing partner Seth Wilson about how genesys pulse can be utilized for real-time metrics and analytics in contact centers.
There are things in life that I refuse to do if it’s a complete waste of time. These are things that are repetitive, never completed, and under appreciated. I have a list of such activities. Number one on that list is “folding socks”.
That’s time you never get back. Nobody cares if you folded all of your socks or not. If you sent a message out to all of your co-workers and customers saying “Hey I folded all the socks today!”. They wouldn’t read it, and the second time you sent that message they would create a rule to automatically delete all future messages.
Folding socks is not personally fulfilling to me. I don’t think I’ll be on my deathbed thinking: “I wish I had spent more quality time folding my socks.”
I could be surprised, but doubt it’s going to happen. [Read more…]